Privacy Policy

This Privacy Policy explains how Buywise Domestics Ltd (“we”, “us”, “our”) collects, uses and protects your personal data when you use our website www.buywiseappliances.co.uk.

Last updated: February 2026

1. Who We Are

Buywise Domestics Ltd
45 Parsons Street
Banbury, Oxfordshire
OX16 5NA
United Kingdom

Email: website@buywiseofbanbury.co.uk

Buywise Domestics Ltd is the Data Controller responsible for your personal data.

2. What Information We Collect

Information You Provide Directly

Name
Billing and delivery address
Email address
Telephone number
Order details
Payment information (processed securely via PayPal)

Information Collected Automatically

IP address
Device and browser type
Usage data (pages visited, session duration, etc.)
Cookies and tracking technologies (with your consent)

3. How We Use Your Information

We use your information to:

Process and deliver your orders
Communicate with you regarding your purchase
Provide customer support
Improve our website and services
Comply with legal and regulatory obligations

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Contract: To fulfil your order and provide services.
Legal obligation: To comply with tax and accounting requirements.
Legitimate interests: To improve our services and prevent fraud.
Consent: For analytics and non-essential cookies.

5. Cookies & Tracking

We use cookies and similar technologies to improve your experience. Non-essential cookies (including analytics) are only activated after you provide consent through our cookie banner.

You can withdraw or change your consent at any time via the cookie settings tool.

6. Third-Party Services

We use trusted third-party providers to operate our website and services:

Google Analytics 4 – Website analytics (activated only with consent).
Google Tag Manager – Manages website scripts.
Cloudflare – Website security and performance.
Amazon S3 – Secure hosting of certain website assets.
PayPal – Secure payment processing.

These providers may process personal data on our behalf as Data Processors.

7. International Transfers

Some of our service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

8. Data Retention

We retain personal data only as long as necessary for the purposes for which it was collected, including legal, accounting and reporting requirements.

Order information is typically retained for at least 6 years in accordance with UK tax regulations.

9. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Request erasure (where applicable)
Restrict processing
Object to processing
Request data portability

To exercise any of these rights, please contact us using the details above.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction.

11. Complaints

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

https://www.ico.org.uk